Essential Duties + Responsibilities (Continued)

Functional Responsibilities for the Quality Manager include:

• Create SPC charting tied to current data and communicate the results to the Vector Management team
• Use statistical process to help qualify or disqualify new equipment (CPK)
• Creates, updates and maintains the Vector quality program.
• Completes all internal and external quality audit requirements on time.
• Investigates all quality complaints (internal and external), initiating Corrective Actions tied to quantity and/or dollar value.
• Monitors data for defect trends and initiates Corrective Actions that may include internal training needs (VWI), equipment upgrades or preventive maintenance needs, and vendor notifications/rejects.
• Monitors product quality; reporting quality deficiencies and communicating with sales, production, maintenance, and customer service.
• Creates, implements and maintains regular quality records, including COPQ.
• Creates, implements and maintains Quality Management System that ensures customer expectations are met.
• Creates, implements and maintains quality process controls which predispose product quality in lieu of “inspecting out”.
• Drives Vector towards a data based decision-making system, using common tools (SPC, 5 Why, Six Sigma, and/or Fishbone diagram).
• Regularly evaluates performance data and trends with suggestions toward improvements.
• Utilizes MRB form to identify and isolate any con-conforming raw material or finished goods material.
• Develops projects, training and methods to improve operational quality of products.

Managerial Responsibilities

• Provide safety guidance to quality team members.  When needed, enforce violations to our safety policy
• Provide regular feedback to the quality department team members on all shifts, including positive reinforcement for meeting or exceeding results, and coaching, guidance and disciplinary action, if needed, when expectations are not being met.
• Provides supervision/coaching to improve operational quality of product.
• Reports to Leadership Team and Associates on the performance of the Quality Management System monthly
• Manage daily k-pay activities for lead and team member vacation time and time-off requests, making sure to keep appropriate staffing to meet current customer demand.
• Manage team to meet weekly near miss/safety/maintenance request form expectations.
• Manage quality team to perform quality product and process audits effectively and on time.
• Regular contact with the Operations Manager to review quality issues tied to production.
• Regular contact with CSR’s, Sales and Service regarding product quality
• Frequent contact with accounting to support customer credits and vendor credits
• Perform all annual team member Performance Appraisals and provide positive feedback and coaching opportunities as determined by the appraisal.
• Perform all team member 30 and 90 day reviews on time.
• Identify and create training opportunities for potential future leaders in our organization.

Managerial Responsibilities

• Provide safety guidance to quality team members.  When needed, enforce violations to our safety policy
• Provide regular feedback to the quality department team members on all shifts, including positive reinforcement for meeting or exceeding results, and coaching, guidance and disciplinary action, if needed, when expectations are not being met.  
• Provides supervision/coaching to improve operational quality of product.
• Reports to Leadership Team and Associates on the performance of the Quality Management System monthly
• Manage daily k-pay activities for lead and team member vacation time and time-off requests, making sure to keep appropriate staffing to meet current customer demand.
• Manage team to meet weekly near miss/safety/maintenance request form expectations.
• Manage quality team to perform quality product and process audits effectively and on time.
• Regular contact with the Operations Manager to review quality issues tied to production.
• Regular contact with CSR’s, Sales and Service regarding product quality
• Frequent contact with accounting to support customer credits and vendor credits
• Perform all annual team member Performance Appraisals and provide positive feedback and coaching opportunities as determined by the appraisal.
• Perform all team member 30 and 90 day reviews on time.
• Identify and create training opportunities for potential future leaders in our organization.

Additional requirements of the Quality Manager include:

• Proficiency in Microsoft applications such as Word, Excel and Outlook
• Ability to lift a minimum of 25 pounds
• Ability to stand on your feet for 8 – 10 hours at a time

ACCOUNTABILITIES:

• Fully accountable for quality results, meeting or exceeding annual quality metrics.
• Identify action steps and timelines needed to reach objectives.
• Measure and report quality results to staff.

EDUCATION & EXPERIENCE:

Quality Management Degree preferred and/or two to four years related quality management experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CONDITIONS OF EMPLOYMENT:

Vector is committed to workforce diversity.

Desired Skills:

• Experience supporting and setting up Office 365 users, accounts, configurations.
• Experience in Windows Server, Active Directory, Group Policy, Microsoft SQL preferred.
• Experience with Scripting – Batch files and PowerShell
• Basic networking skills and infrastructure skills – e.g., configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup.
• Software Deployment experience
• Cloud VOIP experience
• Ability to support ad hoc reporting requests
• In-depth knowledge of supporting Excel and add-ins a plus.
• Ability to communicate effectively and work in a team environment.
• Self-motivated, self-starter, and challenge-seeker

As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed.